Question 1

I dont have a voucher code

Accepted Answer

In order to have a voucher code, you need to purchase Yene through Breakthrough Trading. You will then be able to access Yene through the Breakthrough system, which will assign you with a voucher code.

Watch this video explainer for more: https://www.youtube.com/watch?v=IuwOMHfOrfQ&list=PLpFtjPNrfmppyV8hdphHiumx8dFBrPX0r&index=3

If you are still struggling, please message again and one of our operators will respond when they are available or email yene@alphagenuine.com for further support.

Question 2

I don't receive my verification code

Accepted Answer

If you have used your email address to create an account, please check your junk or spam folders for the verification email. If you still do not receive an email, please make sure you have typed in your email address correctly.

If you have used your mobile number to create an account, and do not receive an SMS with a verification code, then first check your mobile number is correct.

For more, watch the below video https://www.youtube.com/watch?v=ELcyJR_qzSs&list=PLpFtjPNrfmppyV8hdphHiumx8dFBrPX0r&index=4

If you are still struggling, please message in the chat and one of our operators will respond when available or email kidist@alphagenuine.com for further support.

Question 3

How do I log back into Yene?

Accepted Answer

If you have already created an account, you just need to login with the details you used to create your account from this URL:

https://app.yenecareers.com/home

If you have forgotten your password, click the password reset link and you will receive a password reset email or SMS. If you do not receive the password reset notification, please double check you are signing up with the correct details.

Watch this video explainer for more https://www.youtube.com/watch?v=IuwOMHfOrfQ&list=PLpFtjPNrfmppyV8hdphHiumx8dFBrPX0r&index=3

If you have double checked this and still not receiving, please let us know and one of our operators will get back to you or you can email our support line at yene@alphagenuine.com.

Question 4

How do I sign up

Accepted Answer

1. First you will need to successfully purchase Yene through a Breakthrough representative.

2.On the Breakthrough portal, you will then be able to click on a link which directs you to the Yene sign up process.

3. This link contains your voucher code, which will automatically be applied.

4. You enter in your email/number and password, which you need to remember, because this is what you will use to login again.

**5. **You will need to verify your email or number to make sure it is valid

**6. **Then you will enter your name and interests and then be taken to your first assessment called the Worker Type.

If you are still struggling, please email yene@alphagenuine.com for further support.

Watch these videos for more

For new user https://www.youtube.com/watch?v=i3KSbLyxyMU&list=PLpFtjPNrfmppyV8hdphHiumx8dFBrPX0r&index=1

For IBO https://www.youtube.com/watch?v=knw4-mD7IPs&list=PLpFtjPNrfmppyV8hdphHiumx8dFBrPX0r&index=2

How to Login https://www.youtube.com/watch?v=IuwOMHfOrfQ&list=PLpFtjPNrfmppyV8hdphHiumx8dFBrPX0r&index=3

Good luck and enjoy!

Question 5

I forgot my password

Accepted Answer

You will need to reset your password.

Click the “Login” button and then click the “Forgot password” link.

Enter your email/cellphone number you used to create your account and you will then receive an email or sms with a link to reset your password.

Tips:

If you don’t see the email, please check your junk or spam folders
Please wait a few minutes after you’ve clicked the “Password Reset” button before you click it again.
If you do not receive any email or sms, then you have likely entered the wrong email or number. In this case, please reach out to a

If you are still struggling, please email yene@alphagenuine.com for further support.

Question 6

How do the assessments work?

Accepted Answer

If you want to know how to use and interpret the Yene assessments, then watch this video below:

Taking the assessments: https://www.youtube.com/watch?v=X0Y-17LahDA&list=PLpFtjPNrfmppyV8hdphHiumx8dFBrPX0r&index=5

Using the reports: https://www.youtube.com/watch?v=VLtiEpu-_QY&list=PLpFtjPNrfmppyV8hdphHiumx8dFBrPX0r&index=6

Assessment training [LONG VIDEO] https://www.youtube.com/watch?v=DDKVEvZG8-E&list=PLpFtjPNrfmppyV8hdphHiumx8dFBrPX0r&index=8

Hope you enjoy!

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